The primary goal of the customer success team is to generate solutions from both business and technical perspectives, and successfully implement them with the customer. This will require excellent digital marketing, technology know-how and communication skills to help coordinate and manage requirements and expectations of our customers.
【Responsibilities】
・Maintain high levels of customer satisfaction to ensure client retention, account renewals and account ・ACV expansion as measured by quarterly goals
・Driving new customer onboarding and ongoing adoption through the development of use cases and feature usage, to help drive business value with customers using our Enterprise solutions
・Respond quickly and effectively to customers’ challenges and issues with the product; collaborate closely with internal Product and Tech Support teams for issue resolution and feature enhancements

・A degree in Business, Marketing, Engineering, or related fields
・At least 5 years of customer success or account management experience at a high growth SaaS company/digital agency setting or experience in a digital marketing capacity at client side prior
・Strategic thinker with deep analytical skills; customer oriented and an excellent communicator to facilitate alignment across multiple stakeholders
・Ability to speak to a technical audience (SaaS technical concepts, implementation guidelines) is deeply advantageous
・Fast-learner, ability to strive in a fast-paced environment

※年齢制限の理由：長期勤続によりキャリア形成を図るため

※その他の詳細な労働条件は、面談の際にお伝えさせて頂きます。