Liftoff is a rapidly growing marketing technology company that is changing the way companies discover and engage with mobile app users. We're looking for a Customer Success Manager (CSM) for our growing Japan office who is experienced in digital media account management to manage customer relations in the post-sales process. Customers use Liftoff to execute on their mobile user growth strategies, and this role will ultimately be responsible for both ensuring client happiness and driving renewals. As an early CSM, you have the opportunity to help shape the growth of the team.
【職務詳細】
・Deliver outstanding client services and ensure client success and happiness
・Define upfront campaign goals and track success metrics with clients through Liftoff’s platform to ensure customer success
・Grow revenue from existing accounts by creating new opportunities and optimizing existing engagements based on new service functionality and business models
・Project manage client success deliverables by communicating across multiple internal sales, product and engineering teams
・Conduct presentations with customers concerning key initiatives, trends, new product features and other relevant content
・Build relationships with the key operational and business stakeholders of key customers
Working at Liftoff is fast-paced, fun, and challenging, and we thrive on innovation, both with our product and with processes. Come join our team and help shape the future of mobile marketing. If this role sounds interesting to you, we would enjoy hearing from you.

・At least 4 years experience in account management and / or sales, some of that time ideally working with Fortune 1000 companies
・Korean Business level（韓国のクライアントをご担当頂くことが多いポジションのため）
・Excellent verbal and written communication skills
・Ability to work against tight goals and deadlines; Outgoing and comfortable working style
・Strong understanding of the structure and inner workings of Fortune 1000 companies

・Experience working with software products ・Working knowledge of mobile advertising networks and social platforms and an understanding of the value of advertising for companies

※年齢制限の理由：長期勤続によりキャリア形成を図るため

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