求人概要
職務内容
Leverage our Customer Success Methodology and partner with customer executives to understand their objectives, assess their capabilities and prescribe recommendations to help them accelerate achievement of their business objectives and build a transformational vision ・Focus on customer intimacy – deliver business impact and innovation to a customer’s business by truly understanding our customers’ key business issues and opportunities ・Build and nurture C-level relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper ・Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the C-Level down, in order to help customers achieve their objectives ・Evangelize the capabilities of Salesforce across all of our Clouds ・Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce.com features and associated business benefits to address their needs ・Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed ・When appropriate, recommend additional Salesforce Cloud Services needed to drive success ・Serve as a customer advocate in driving industry best practices and the evolution of Salesforce.com product and platform functionality, courses and administrative services integral to the customer's success
必須スキル・経験
・10+ year of work experience in a customer-facing or account managing role ・Degree or Relevant Work ・Experience Preferred ・Experience in leading a team or project is a plus ・Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections ・Navigate customer organizational structures to identify and build relationships with executives and stakeholders who define the company's strategic objectives ・Strong consulting skills and proven results working as a Trusted Advisor to drive business value for clients or stakeholders ・Credible and effective C-level advisor and coach, especially around change management (cultural, technical or business) ・In-depth knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation ・Strong knowledge of Salesforce product and platform features, capabilities, and best use ・Ability to quickly grasp and distinctly explain technological and business concepts
募集要項
職種 | Success Manager, Enterprise Business |
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雇用形態 | 正社員 |
最大年収 | 1500万 |
募集年齢 | 27-39歳まで |
勤務地 | 東京都 |
勤務時間 | 9:00-18:00 |
待遇・福利厚生 | 社会保険完備 他 |
休日・休暇 | 土日祝 他 |
選考プロセス | 書類選考→面接(2〜3回)→内定 |
※年齢制限の理由:長期勤続によりキャリア形成を図るため
※その他の詳細な労働条件は、面談の際にお伝えさせて頂きます。
会社概要
私たちについて
当企業は米国に本社を置く、法人向けクラウドベースのCRM(顧客管理)ベンターのシェアトップクラス企業です。
情報通信分野において技術革新をめざましく遂げている、クラウド・コンピューティング業界は、時間と場所に縛られない今までにない新しい働き方の提案や、経営の見える化を実現し、時代を先取りし、新たなビジネスの創出を促進して発展しています。
全世界で15万社以上、あらゆる業種・規模の企業が導入する当企業では、お客様からのご要望やアイデアは年3回のペースで製品に反映、無償のバージョンアップで機能追加しています。市場の変化に合わせ、最新スマートフォンへの対応や、ソーシャルの利用など、常に使いやすく新しいサービスを展開しています。
設立 | 2000年4月 |
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従業員数 | 3000 名 |
平均年齢 | 35 歳 |
外資系大手クラウドでは新たな仲間を募集中です
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